Privacy policy
Last updated: [date to come]
Who we are
Review Palette ("we") is a service that local businesses use to ask their customers for reviews and feedback. It is operated by [company legal name to come]. When we contact you, we do so on behalf of a business that served you, using details that business gave us.
Information we collect
- Contact details a business gives us about its customers: name, email address and phone number.
- Private feedback you send from a review page, including your message, your name, and a phone number if you ask for a call back.
- Review page activity: when a link we sent is opened in a browser, and whether you chose to leave a Google review or send feedback. We do not track whether you open an email.
- Consent and opt-out records for each phone number and email address, including STOP and START replies and unsubscribes.
- Account details for people who manage a business in Review Palette: the name, email address and profile picture from their Google sign-in.
How we use it
We use this information to send review requests and reminders on a business's instructions, show its review page, pass your feedback to that business, keep track of consent and opt-outs, and keep the service secure. We do not sell personal information.
Who we share it with
- The business that served you, which receives your feedback and any call-back request.
- Service providers that deliver our email and text messages, host the service, and protect our forms from abuse.
- Advisers or authorities, when the law requires it.
Retention
We keep information for as long as we need it to provide the service, meet legal obligations and resolve disputes. We keep opt-out records so that an opt-out keeps working. Specific retention periods will be set in the final policy.
SMS terms
Program. Review Palette sends review requests and reminders by text message on behalf of the business named in each message. Every text starts with that business's name.
Consent. We only text phone numbers whose owner agreed to receive these messages from that business. Consent is not a condition of purchase.
Frequency. For each review request, you receive one text and at most two reminders. The same business will not send you another review request within 90 days.
Message and data rates may apply.
Hours. Texts are only sent between 9am and 8pm in the local time of the business location that served you.
Opting out and help. Reply STOP to stop all texts from that business. Reply START to receive them again. Reply HELP for help, or contact us at [contact email to come].
Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Every review request email includes the physical address of the business it comes from and a one-click unsubscribe link. Unsubscribing stops all later emails from that business to that address.
Contact
Questions about this policy: [contact email to come], [mailing address to come].